Home | Help in an emergency
Fire, smoke development or burning odour, uncontrolled release of hazardous substances
Keep calm and don't panic.
Immediately the Emergency call 112 and describe the situation.
Leave the building or affected areas immediately via the nearest escape routes.
Go to signposted assembly points.
Warn people in the building and help them to leave if necessary.
If possible, close doors and windows to prevent the spread of fire or smoke.
Never use lifts.
Inform emergency services about missing persons.
Suspicious objects, letters or parcels
Do not touch or open the object.
Leave the room immediately and warn people in the vicinity.
Cordon off the safety area and keep all other persons away.
Emergency call 110 and describe the situation.
Wait for the police or security forces to arrive and do not lose sight of the object.
A person threatens to take their own life
Remain calm and treat the person concerned with compassion.
Do not make any fast movements or loud noises.
Do not pressurise or reproach the person.
Immediately call the Emergency call 112 or 110 and request professional help.
Try to speak in a calm tone of voice and build trust.
If possible, stay close to the person until help arrives.
Keep other people away from the immediate vicinity.
Suspicious person (e.g. masked, suspicious behaviour, possibly armed)
Keep your distance and do not seek confrontation.
Keep calm and do not speak to the suspicious person.
Leave the area as inconspicuously as possible.
The Emergency call 110 and pass on detailed information about the suspect (appearance, behaviour, location).
Warn people in the vicinity without spreading panic.
Follow the safety instructions of the police.
Verbal threats / harassment
Keep calm and refrain from escalation.
React in a de-escalating manner: Act calmly and firmly.
If possible, leave the area and move to safety.
Report the incident to the police at Emergency call 110 .
Call in witnesses, if possible, to confirm the incident later.
Avoid any physical contact.
Amok run, hostage-taking, use of weapons
Seek shelter immediately: Lock and barricade the doors.
Stay out of the perpetrator's field of vision, close windows and curtains.
Keep as quiet as possible, put mobile phones on silent.
Emergency call 110 select, describe the location and the situation.
If escape is possible, use safe escape routes and avoid open areas.
Never confront or provoke the perpetrators.
Wait for instructions from the police and keep your hands visible when the emergency services arrive.
Power failure
Keep calm and use torches or mobile phones for light if necessary.
Pay attention to emergency lighting and concentrate on escape routes.
Switch off electronic devices safely to avoid possible damage.
The power cut to the Construction / Real Estate / Security or university management.
Do not use lifts.
Wait for instructions or for the power supply to be restored.
Failure of the water, gas or heat supply
The incident to the Construction / Real Estate / Security or university management.
Avoid using appliances that require water or gas.
Only leave rooms to a limited extent in cold weather to minimise heat loss.
Wait for further instructions or notification that the supply has been restored.
Failure of communication equipment (telephone, mobile phone, data communication)
Wait for information on how to restore the systems.
Keep calm and use alternative means of communication such as emergency telephones or personal communication.
Memorise the most important contacts (security service, emergency call).
Report the failure to the media centre or the university management.
Check whether communication channels are working via the internal network (LAN).
Notification to the media centre
What to do in an emergency ?
In an emergency situation, it is important to remain calm and quickly gain an overview of the situation. Do not hesitate to call the emergency services immediately. The most important emergency numbers are
Fire and rescue services: 112
Police: 110
To help the emergency services in the best possible way, pass on the following information in an emergency:
Where Where exactly is the emergency location?
What has happened?
How many people are affected?
Which type of injury or illness is present?
Wait for enquiries the control centre and follow their instructions.
Stay on the phone until the control centre has received all the information and you are told that you can hang up.
Counselling and contact points
At the Nordhausen University of Applied Sciences
University Social Work (HSA) for students
Psychosocial counselling
Uwe Köppe
Phone: +49 361 737-1820
E-Mail: *protected email*
Office: Building 14 (Administration), Room 14.0006
Advice on demand
Student peer counselling
Phone: +49 3631 420-883
E-Mail: *protected email*
Advice also via BigBlueButton
Make an appointment by e-mail
Hotline/Internet
Telephone counselling
Phone: +49 800 111 0 111 (Protestant)
Phone: +49 800 111 0 222 (catholic)
Phone: +49 800 116 123 (non-denominational)
General counselling and referral
Chat and e-mail counselling also possible
Nightline
Helplines at German universities, none in NDH, but in others University locations - probably also advise "foreigners" for acute problems
Suitable for students, students for students
Active in the evening/night hours
Association for suicide prevention
On site in Nordhausen
Nordhausen Social Psychiatric Service
Phone: +49 3631 911-56001
E-Mail: *protected email*
Behringstrasse 3 99734 Nordhausen
General counselling and referral
Opening hours:
Mon: 9 - 12 o'clock
Tue: 9 - 12, 13 - 15:30
Thu: 9 - 12, 13 - 17:30
Rescue control centre /Police station
Rescue control centre Nordhausen
Police station Nordhausen
Nordhausen Social Psychiatric Service
Phone: +49 3631 911-56001
E-Mail: *protected email*
Behringstrasse 3 99734 Nordhausen
General counselling and referral
Opening hours:
Mon: 9 - 12 o'clock
Tue: 9 - 12, 13 - 15:30
Thu: 9 - 12, 13 - 17:30
Caritas Nordhausen
Phone: 03631 4671-52
Phone: 03631 4671-53
Domstrasse 6 99734 Nordhausen
Intervention centre against domestic violence Northern Thuringia
Phone: 03631 4671-55
Phone: 03631 4671-57
Market 5 99734 Nordhausen
Horizont e.V.
IZN - Integrative Centre
Phone: +49 3631 46 28 30
E-Mail: *protected email*
Elisabethstraße 13 (House1) 99734 Nordhausen
Social centre
Community psychiatry "The bridge"
Phone: +49 3631 98 01 27
Riemannstrasse 16 99734 Nordhausen
Südharz Clinic Nordhausen
Dr.-Robert-Koch-Straße 39 99734 Nordhausen
Phone: +49 3631 41-0
Adult psychiatry:
Chief physician Mrs Jeanette Böhler
Phone: +49 3631 41-1800
Child & adolescent psychiatry:
Chief Physician Prof Dr Heiser
Phone: +49 3631 41-1900
Further contact points in Thuringia
Network for Suicide Prevention in Thuringia (NeST)
Psychosocial counselling for LGBTQIA*
Phone: +49 03641 9390465
E-Mail: *protected email*
Schopenhauer Str. 21 Weimar
Project from NeST and QueerWay
LGBTIQ* people have a much higher risk!
Study Service Centre
+49 3631 420-222
House 18, Level 1, Room 18.0105