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What to do in an emergency?

In an emergency situation, it is important to remain calm and quickly gain an overview of the situation. Do not hesitate to call the emergency services immediately. The most important emergency numbers are

  • Fire and rescue services: 112
  • Police: 110

To help the emergency services in the best possible way, pass on the following information in an emergency:

  1. Where Where exactly is the emergency location?
  2. What has happened?
  3. How many people are affected?
  4. Which type of injury or illness is present?
  5. Wait for enquiries the control centre and follow their instructions.

Stay on the phone until the control centre has received all the information and you are told that you can hang up.

  • Keep calm and don't panic.
  • Immediately the Emergency call 112 and describe the situation.
  • Leave the building or affected areas immediately via the nearest escape routes.
  • Go to signposted assembly points.
  • Warn people in the building and help them to leave if necessary.
  • If possible, close doors and windows to prevent the spread of fire or smoke.
  • Never use lifts.
  • Inform emergency services about missing persons.
  • Do not touch or open the object.
  • Leave the room immediately and warn people in the vicinity.
  • Cordon off the safety area and keep all other persons away.
  • Emergency call 110 and describe the situation.
  • Wait for the police or security forces to arrive and do not lose sight of the object.
  • Remain calm and treat the person concerned with compassion.
  • Do not make any fast movements or loud noises.
  • Do not pressurise or reproach the person.
  • Immediately call the Emergency call 112 or 110 and request professional help.
  • Try to speak in a calm tone of voice and build trust.
  • If possible, stay close to the person until help arrives.
  • Keep other people away from the immediate vicinity.
Guidelines for relatives Help with personal crises
  • Keep your distance and do not seek confrontation.
  • Keep calm and do not speak to the suspicious person.
  • Leave the area as inconspicuously as possible.
  • The Emergency call 110 and pass on detailed information about the suspect (appearance, behaviour, location).
  • Warn people in the vicinity without spreading panic.
  • Follow the safety instructions of the police.
  • Keep calm and refrain from escalation.
  • React in a de-escalating manner: Act calmly and firmly.
  • If possible, leave the area and move to safety.
  • Report the incident to the police at Emergency call 110.
  • Call in witnesses, if possible, to confirm the incident later.
  • Avoid any physical contact.
  • Seek shelter immediately: Lock and barricade the doors.
  • Stay out of the perpetrator's field of vision, close windows and curtains.
  • Keep as quiet as possible, put mobile phones on silent.
  • Emergency call 110 select, describe the location and the situation.
  • If escape is possible, use safe escape routes and avoid open areas.
  • Never confront or provoke the perpetrators.
  • Wait for instructions from the police and keep your hands visible when the emergency services arrive.
  • Keep calm and use torches or mobile phones for light if necessary.
  • Pay attention to emergency lighting and concentrate on escape routes.
  • Switch off electronic devices safely to avoid possible damage.
  • The power cut to the Construction / Real Estate / Security or university management.
  • Do not use lifts.
  • Wait for instructions or for the power supply to be restored.
  • The incident to the Construction / Real Estate / Security or university management.
  • Avoid using appliances that require water or gas.
  • Only leave rooms to a limited extent in cold weather to minimise heat loss.
  • Wait for further instructions or notification that the supply has been restored.
  • Wait for information on how to restore the systems.
  • Keep calm and use alternative means of communication such as emergency telephones or personal communication.
  • Memorise the most important contacts (security service, emergency call).
  • Report the failure to the media centre or the university management.
  • Check whether communication channels are working via the internal network (LAN).

Hotline/Internet:

Telephone counselling

  • Phone: +49 800 111 0 111 (Protestant)

  • Phone: +49 800 111 0 222 (catholic)

  • Phone: +49 800 116 123 (non-denominational)

  • General counselling and referral

  • Chat and e-mail counselling also possible

Nightline

  • Helplines at German universities, none in NDH, but in others
    University locations - probably also advise "foreigners"
    for acute problems

  • Suitable for students, students for students

  • Active in the evening/night hours

Association for suicide prevention

[U25]

  • www.u25-deutschland.de

  • Aimed at teenagers and young adults

  • Email counselling, list of further offers of help

On site:

Nordhausen Social Psychiatric Service

Rescue control centre /
Police station

Rescue control centre Nordhausen

  • Phone: +49 3631 19222

Police station
Nordhausen

  • Phone: +49 03631 960

Nordhausen Social Psychiatric Service

Caritas Nordhausen

  • Phone: 03631 4671-52

  • Phone: 03631 4671-53

  • Domstrasse 6
    99734 Nordhausen

Intervention centre against domestic violence Northern Thuringia

  • Phone: 03631 4671-55

  • Phone: 03631 4671-57

  • Market 5
    99734 Nordhausen

Horizont e.V.

IZN - Integrative Centre

Social centre

Community psychiatry
"The bridge"

  • Phone: +49 3631 98 01 27

  • Riemannstrasse 16
    99734 Nordhausen

Südharz Clinic Nordhausen

  • Dr.-Robert-Koch-Straße 39
    99734 Nordhausen

  • Phone: +49 3631 41-0

Adult psychiatry:

  • Chief physician Mrs Jeanette Böhler

  • Phone: +49 3631 41-1800

Child & adolescent psychiatry:

  • Chief Physician Prof Dr Heiser

  • Phone: +49 3631 41-1900

Thuringia:

Network for Suicide Prevention in Thuringia (NeST)

Psychosocial counselling for LGBTIQ* people