Marketing textbook, chapter 9

Distribution policy → Acquisition-based distribution → Types of retail operations (section 9.2.3.2)

Korean grocer Home plus increased sales and market share without increasing the number of shops by bringing „shopping“ to the people.

In South Korea, Tesco's Home plus placed part of its product range virtually at bus stops and was thus able to increase its sales and market share compared to its biggest competitor (see From the field 9-8).

Photo series on the home-plus campaign in South Korea: Strategy for market leadership with virtual supermarket shelves in underground stations using QR code scanning and home delivery service
Screenshots from the information video
Image description

Photo series on the Home plus campaign in South Korea: Strategy for market leadership with virtual supermarket shelves in underground stations using QR code scanning and home delivery service.

The sequence of images explains the concept step by step:

  • Logistics (bottom right): A simple orange graphic shows a delivery van and two people handing over a parcel, symbolising direct home delivery.
  • Challenge (top left): A chart shows that Home plus has significantly fewer branches than the other „E company“.
  • Mission (top right): The text poses the question: „Could we become No.1 without increasing the number of stores?“ (Could we become No.1 without increasing the number of stores?).
  • idea (centre left): The solution is presented: „IDEA - Let the store come to people!“ (Idea - Let the shop come to the people!).
  • Implementation (centre right): Workers attach life-size posters of supermarket shelves to the glass walls of an underground station.
  • Interaction (bottom left): A commuter stands in front of the virtual shelf, which is deceptively realistically printed with fruit and vegetables, and takes a photo of a product with her smartphone.
  • Technology (bottom right): A close-up shows a smartphone display scanning a QR code on a shelf sign.
  • Order process (bottom left): The Home plus app is shown, in which the scanned products are in the digital shopping basket and the purchase is completed.

Sources:

Yellow book cover with the title „MARKETING - Introduction to Theory and Practice“ in white and blue letters. At the bottom are two colourful, stylised hands that together form a heart. Authors: Andreas Scharf, Bernd Schubert, Patrick Hehn and Stephanie Glassl. Publisher: Schäffer-Poeschel.
Marketing textbook,
8th edition